Buried in my desk drawer is a scratched-up relic — a mini-cassette recorder that I used all the time as a young reporter to transcribe interviews. Now it looks like a discovery at an archaeological dig compared to my high-tech smart phone, which lets me record interviews for hours and share files instantly.
But even with this new technology, transcribing interviews from digital files hasn’t changed from the days of my ancient tape recorder. Even if I use my phone or a computer, I still have to hit play, type a snippet of what I hear, hit stop, rewind a little bit to my best guess of where I left off, and repeat the painful process all over again.
A new, fee-based service called Trint is trying to drastically streamline transcribing. And if you have quality audio, it does a pretty slick job.
“Getting the content out of recorded talk is still stuck in the 1960s or ’70s,” said Jeff Kofman, Trint’s CEO and co-founder who sat down for an interview with me via WebEx at Trint’s office in London.
In his former life as an award-winning foreign correspondent, Kofman was intimately familiar with the archaic, time-consuming problem of transcription. Working in television, Kofman often needed to grab just a few key soundbites out of a long interview, but it took precious time tracking down those quotes in his audio.
“In my 30-plus year career, all the technology has changed,” Kofman told me. “The whole workflow has been transformed in ways that we could never have dreamed in the 1980s — except this one part of the journalists’ workflow, which is how do we get the content out of our interviews?”
Trint tries to solve that problem by automatically generating a transcript of your recording. The transcript syncs with your audio. When you play the recording in your browser, you can follow the transcript “like karaoke,” Kofman says, and edit any transcription errors directly in the browser. No more ping-ponging between your audio player and Word document.
Here’s how it looks:
Proofreading an existing transcript can be a lot faster than transcribing from scratch. I used Trint to quickly find and snag key quotes from my interview with Kofman. I read the transcript and highlighted quotes that stood out for me. I listened to the recording to make sure the quotes were accurate. From there it was a simple matter of copying and pasting them into WordPress.
Trint — a combination of the words “transcription” and “interview” — offers various monthly plans but you can sign up for a free trial to test the techie waters. Plans start at $15 a month for an hour’s worth of recordings. If your files are longer you can continue to pay a quarter per minute as you go, and any unused minutes rollover to the next month. Kofman said this is a competitive price compared to professional transcription services.
“The whole point is to make it accessible,” Kofman said. “This is disruptive technology and it’s about making it easy to get a content and share.” (more…)
Earlier this year, Express-News business writer Patrick Danner set out to write a story about the rising number of oil and gas companies going bust in South Texas.
What he found instead was a bizarre saga about a bankrupt company accused of fraud and its hidden ties to Texas state Sen. Carlos Uresti, D-San Antonio.
Danner’s tenacious digging offers a shining example of why traditional, shoe-leather reporting still matters in an age of Facebook feeds and Twitter handles. Thanks to the story, Express-News readers now know that the FBI is investigating the case, Uresti says he’s been interviewed as a witness, and the senator revised his state-mandated financial disclosure report.
These are the kinds of details that can’t be found in a Google search — unless you Google Danner’s blockbuster article.
I sat down with Danner to talk about how he got the story and the challenges he faced in reporting it.
Q: I thought I’d first ask you to describe your beat, since that explains how you found the story.
A: Sure. I cover civil courts, interesting civil litigation. Bankruptcy court, which is where I came across this. And banking. And that’s pretty much it.
Is that a goldmine for stories? I mean, it seems like you find some pretty interesting things that get litigated.
Yeah, I’m just attracted to conflict. And so I’m always going through cases just to see if there’s something there to chew on. In this particular instance, it was a bankruptcy filing that caught my eye. Because I was hearing about, you know, with the decline in oil prices, that there would be a lot of bankruptcy filings from companies operating in the Eagle Ford Shale. So I was keeping an eye out for those.
Then, within the span of a week or so, it seemed like there were four (bankruptcies) that were filed. They weren’t big names. But I thought I could use that as a spring board to do a story on the wave of bankruptcies in the Eagle Ford.
I’m just attracted to conflict. And so I’m always going through cases just to see if there’s something there to chew on”
It actually didn’t really pan out that way. A lot of them were filed in other cities. Houston for instance. So we haven’t really had a big uptick in bankruptcy filings. But in this particular instance, I reached out to the attorney for FourWinds Logistics, which is a frac sand company that would buy and sell frac sand, and the attorney referenced a claim that FourWinds had against Halliburton, which was buying sand from FourWinds, reneging on a $7.5 million contract. For such a small company, that’s a pretty big contract. And from there I just started following the case.
So at this point you don’t even know of Uresti’s involvement. How did you find out about it?
I found out about Uresti’s involvement when I went to a creditors hearing in FourWinds’ bankruptcy.
Can you quickly describe what that is?
Sure. A creditors hearing is conducted by a bankruptcy trustee. The trustee asks the debtor certain questions. Tax returns, things like that. It’s fairly mundane stuff. But the interesting part of the creditors meeting is the creditors have an opportunity to ask questions. So there were attorneys there for different parties. And there was also an attorney on the phone who represented a woman who was suing FourWinds. And I knew nothing about this lawsuit. It was filed down in Cameron County. And apparently she was suing for fraud and I didn’t know any of this. But during the hearing, the attorney asked Stan Bates, the CEO of FourWinds, about his response to the lawsuit, which designated Carlos Uresti as a responsible third party. I had no idea what that meant, whether it was the state senator himself.
It definitely perked your interest, though.
Yeah, yeah, it got me certainly curious. So from there, the next thing I did was try to get a hold of that lawsuit down in Cameron County. I had to look up, what does that mean, a responsible third party? In essence, what it means is that Stan Bates was blaming the problems that FourWinds had on conflicts of interest that he alleged Uresti had.
So what’d you do after that?
Well, I was curious what exactly were those conflicts of interest. Well, I found out he represented a woman who invested in FourWinds. Her name was Denise Cantu. She invested $900,000. And it turns out that Uresti was her legal counsel in a wrongful death case where two of Denise Cantu’s children died.
That’s basically summed up in the lede of your story, which is a bombshell. I’ve never really considered what happens when somebody wins a lawsuit, and what do they do with that money? And it raises all kinds of questions about conflicts of interest when their lawyer gets involved. And oh, by the way, he’s making a commission off this.
Right. In this particular case, lawyers have certain obligations, rules they’ve got to follow. Uresti makes the point he was no longer her lawyer at the time he suggested she go see Stan Bates. And Denise Cantu testified that he didn’t advise her to put her money in FourWinds — but he did get a commission from her investment in FourWinds.
So at some point you have to interview Uresti. How did that go and do you have any tips about interviews that can get confrontational or can be difficult?
This particular interview wasn’t confrontational. Clearly I had to ask some tough questions. What I had done was basically gone through and written all my questions down. I don’t usually do that. But in a case like this, I want to make sure that I didn’t overlook anything.
This is pretty technical stuff, too.
Yeah. The funny thing was I had to call him back because I forgot to ask him a simple question. He got a $40,000 loan from FourWinds. And I had been hearing rumblings about where the money went. Fortunately he called me back. The question I forgot to ask was, what did you do with the money you had gotten from the $40,000 loan from FourWinds? So he did call me back and he answered that question. But I was knocking myself for forgetting to ask.
Can you describe how (Bexar County District Attorney) Nico Lahood got wrapped into this saga?
Maybe I’m drawn to the dry stuff. I seem to find a lot of complicated stories. I just try to keep it simple as possible”
Cain’s business is called Trinity Global. A document was presented in one of the court hearings that mentioned Nico LaHood was co-chairman of the company. And I thought, well, that’s kind of odd that LaHood the DA is in business with a former client. You don’t see that every day.
So one of the investors, Richard Thum, who is president of SA Five Star Cleaners, he felt like he had been ripped off by FourWinds. He told me that it was Gary Cain that recommended that Richard go see Nico LaHood and tell them what was going on at FourWinds. And so Richard Thum went to the DA’s office and met with Nico LaHood and his head of the criminal division. And they basically, according to Richard, expressed interest in the case. But they said to me that they advised him to go to the FBI. Richard did go to the FBI but he said he did it on his own. So the FBI took interest in the case and they’re looking into all this.
So now we have a couple politicians who are revising their financial statements.
You mentioned you’re drawn to conflict, and conflict makes for interesting stories. But there’s also a lot of legalese, a lot of dry information in these lawsuits. It’s complicated. How do you go about writing this and making this understandable?
I don’t know. Maybe I’m drawn to the dry stuff. I seem to find a lot of complicated stories. I just try to keep it simple as possible — in this case, leading with the human element of a woman losing two of her kids, and using the proceeds from the court settlement from the loss of her two kids to invest in this company. So that was the advice of my editor to do it that way.
Really, other than the top of the story, which got rewritten a few times, the rest of the story just kind of took it in a chronological order.
That’s probably one of the more helpful ways to approach it, right? Just walk through everything that happened.
Yeah, although we did put up high the stuff about not disclosing certain things in his financial disclosure forms. We wanted to get that high in the story to make it clear, you know, here are the issues. Then get into what went on.
But as far as bankruptcies go, I thought this was one of the juicier ones. Because you had a CEO who’s accused of basically spending money, flying in women, Victoria’s Secret, exotic cars, things that you don’t normally run across. So to me, I just thought, we’ve got different elements here that you don’t normally run across. Politicians. CEO accused of living a wild lifestyle. Things you don’t come across every day.
What’s next for Denise Cantu?
That’s a really good question because she’s got her lawsuit down in Cameron County. I had set up an interview with her, and then, basically at the last minute, her lawyers put the kibosh on it. Because of the pending litigation they didn’t want her speaking with me. So I don’t know.
Well, it was a great story man. Anything I didn’t ask that would be good to know?
No, I don’t think so. I certainly appreciate it. We’ll be sure to keep an eye on things but as far as FourWinds goes that’s pretty much over and done with. There’s nothing left to pick over.
Scott Huddleston covered the shootings at Fort Hood last week and helped write an amazing profile of Kimberly Munley, the police sergeant who, along with Sgt. Mark Todd, opened fire on Nidal Malik Hasan and stopped the rampage.
Scott talked to one of Munley’s neighbors and learned a revealing anecdote about Munley’s no-nonsense attitude:
As military wives on Munley’s street cared for families while their husbands were deployed, Munley would keep an eye out for them and let them know of any criminal activity, said Erin Houston, a neighbor.
One night, Munley shooed away a couple of men trying to break into her house, telling them, “If you try to come in, I’m going to shoot you,” Houston said. “After they went away, she walked the neighborhood — by herself — to make sure they were nowhere around.”
Interviewing neighbors is something reporters always do, and many times the effort doesn’t turn up gems like Scott found. We’ve all read about neighbors who have no clue they’ve been living next door to a serial killer. There’s always a neighbor who says, “He seemed like such a nice boy.” Even the Onion poked fun at these interviews with the classic article: “Neighbors remember serial killer as serial killer.”
But talking to neighbors can sometimes pay off. Last week Joey Estrada Jr., the young man accused of killing restaurateur Viola Barrios, was in the news because his trial is going to be held in Victoria instead of San Antonio.
Lomi Kriel and I profiled Estrada last year and the first thing we did was talk to neighbors. Most of the people we talked to didn’t know much about Estrada. But we found someone who had heard that Estrada used to work at Hollister Co., a clothing store at the Shops at La Cantera. Thanks to that tip, we were able to learn Estrada had been accused of rifling through employees’ purses and even stealing a car. It was part of a pattern of alleged thefts leading up to the burglary and arson of Barrios’ home.
So talk to the neighbors. Even if they don’t know much information, maybe they can lead you to people who do.
I just got off the phone with Tammy Haby, who I interviewed for this story about the safety record of Kiddie Park. Haby’s son, Holden, had his teeth knocked out in a rollercoaster accident at the old park.
“Thank you for bringing this all to light and sharing it with everybody,” Tammy said. “We appreciate it.”
Express-News photographer Helen Montoya and I visited the Haby family and I also interviewed Tammy several times over the phone. The family was willing to share their story because it was a very scary incident and they didn’t want the same thing to happen to others.
Tammy admitted she had some initial reservations talking with a reporter when I first called their house.
“Celebrities, they’re always saying, ‘Well, they took my words out of context.'” Tammy said of the media. So it was nice to hear that the experience was positive for both her and Holden, who was excited to see his picture on the front page of the newspaper.
“It was very professional, and I just really appreciate that,” said Tammy, who said she was happy to let me quote her on my blog.
There was a time when the memories of the accident were so raw that they couldn’t talk about it. Today, they felt comfortable sharing their story. And I think this is why the media can play such an important role in people’s lives. The reason why we come knocking on people’s doors is because these stories matter.
So thanks, Tammy and Holden, for letting me share your story.