The Texas attorney general’s office announced yesterday that it has sued the Texas Highway Patrol Museum, a nonprofit telemarketing organization based in San Antonio that raises millions of dollars in the name of helping state troopers.

I had always been curious about the museum, which is housed in a brick building at St. Mary’s and Alamo streets but attracts few visitors. In October, we examined the museum’s tax records and found that only a fraction of the nearly $12 million in revenue raised by the museum’s telemarketers actually went towards the charitable causes it touted. For every dollar raised, less than a penny was spent on Department of Public Safety troopers and their families.

Attorney General Greg Abbott’s lawsuit reveals new details about what, exactly, donors’ money was spent on. State investigators obtained financial information and credit card statements from the museum, and found employees had paid for cigars, liquor, vacations, meals and “exorbitant” vet bills for an “office cat.” The lawsuit describes an organization with few controls over how money was spent, and an absentee board that seldom asked questions.

Here’s an annotated copy of the lawsuit:

In our last story, I interviewed Scott Henson at the criminal justice blog Grits for Breakfast, who had received a telemarketing call from the museum in August. Scott wasn’t happy that the caller initially claimed to be with the Texas Highway Patrol — as if the caller were really with the Department of Public Safety. “This group is about as much about helping troopers as buzzards are about helping roadkill,” Scott wrote at the time. He called yesterday’s lawsuit “way past time.”

The museum’s assets have been frozen and it’s been closed since Friday. Its lawyer, Kim Brown, called the lawsuit “heavy handed” and said the expenses were justified.

What about the cigars?

Prizes for telemarketers, he said.

Liquor?

Drinks for office parties.

The office cat?

The vet bills for the cat were unavoidable.

The lawsuit lays out more expenses for trips, meals and cars that the state describes as wasteful spending. But Brown said the museum is hardly a fly-by-night organization that defrauds people. The small museum has operated in San Antonio for years, he said, and while it has high overhead costs, it does spend money on charitable causes.

The attorney general is seeking to dissolve the nonprofit museum and its related entities. The next step is a hearing for a temporary injunction that has yet to be scheduled.

Here’s a searchable library of all primary documents we’ve obtained about the museum. If you’ve had any experiences with the museum or its telemarketers, feel free to contact us.

Retaining wall collapse and landslide in San Antonio on Dipity.

After a towering retaining wall collapsed and threatened scores of homes last year in the San Antonio neighborhood of Rivermist, an obvious question arose: How safe were the untold number of other residential retaining walls in the city?

Under city code, walls in San Antonio over four feet tall were supposed to go through a permitting process. But until Rivermist, that permitting process rarely happened in new subdivisions — despite the widespread use of large walls to sculpt hillsides in the rapidly growing Texas Hill Country.

In other words, no one at the city could vouch for the safety of other retaining walls, many of which are 20 feet high or taller.

After the collapse at Rivermist, the city announced that all tall residential walls built in the last three years had to be verified as safe by an engineer and permitted. So far, most walls have passed muster.

But one subdivision with 14 retaining walls is still having problems.

It’s called the Heights of Crownridge, located on the far North Side by the Crownridge Canyon Natural Area. Jen found out about it after a concerned resident emailed her photos of a long vertical crack in a huge wall in the middle of the subdivision.

Jennifer and I had written a bunch of stories about the problems with retaining walls in San Antonio. After Jen got the tip, we drove to Crownridge over the weekend with baby Sophie sleeping in the car. The subdivision was unfinished — streets were completed but only a handful of homes had been built. There were no lawns. Just sun-baked dirt and rock.

And there are a lot of tall retaining walls. The one the tipster alerted Jen to is huge:

And sure enough, there was a long, very noticeable crack on the northern section. This is part of the crack:

Jen sent an open records request to the city for more information about what was going on at the Heights of Crownridge. A couple weeks ago we sat down in an office of the city’s Planning and Development Services Department to read a stack of letters and engineering plans related to all the retaining walls in the unfinished subdivision.

No engineering plans had yet been received for the big wall we checked out. (I later interviewed Scott Rozier, the owner of Rosch Co., which built the wall with the crack. He stood by his work.)

But there were problems with other walls. Going through the documents, Jen and I had a case of deja vu. It turned out some of the same people involved with the wall at Rivermist also designed and built a wall that later cracked at the Heights of Crownridge.

Engineer Russell Leavens designed the Rivermist wall, and it was built by Gravity Walls Ltd. They also designed and built a different wall at Crownridge that suffered from a large crack and was deemed unsafe. This wall was on the southeast corner of the subdivision, which we hadn’t known about. Engineer Tim Theis determined that the wall had not been built according to plans.

At Rivermist, city officials had also claimed that Gravity Walls Ltd. did not build the wall according to engineering plans.

Theis mentioned problems with the particular type of retaining wall used in both subdivisions. Gravity walls rely on their sheer mass to remain stable. But once they’re built, it’s difficult for inspectors to make sure the walls were constructed right. That problem was noted at Rivermist and also at Crownridge.

As we reviewed the documents, a city engineer who was handling the case came by the office. It turned out construction had been on hold at some lots for months as the concerns about the retaining walls were being sorted out.

The pile of documents included maps showing the location of each retaining wall and who built it. Coupled with the info we learned from other documents and interviews, the maps helped me build this interactive feature that showed readers what was going on in the subdivision:

View Retaining wall problems at the Heights of Crownridge in a larger map

We could have cranked this story out faster if Jen hadn’t made the open records request. But the documents gave us details that we might not have otherwise known, such as the connection to Gravity Walls Ltd. Plus, we can post the paper trail online for readers to check out for themselves.

It simply pays to dig up pertinent records … even if it slows you down.

Anyone who cares about journalism should read Al Tompkins’ post examining the innovative storytelling techniques that empowered the Las Vegas Sun series “Do No Harm,” a project by reporters Marshall Allen and Alex Richards. The reporters analyzed 2.9 million hospital records that revealed systematic, preventable errors at the local healthcare system. They found more than 300 patients who died from mistakes in 2008 and 2009 that could have been prevented.

Rather than rely on anecdotal sob stories that would be dismissed as scare-mongering by hospitals, the reporters used reader-friendly multimedia presentations to make the data come alive and show, in a powerful way, the scope and human toll of the problem. Thanks to the project, Tompkins writes, six pieces of legislation have been filed in the Nevada Legislature to reform and bring more transparency to the hospital system.

The project took two years — an eternity in journalism time. But it still offers important lessons for journalists. We’re no longer chained to simply telling a story with an 80-inch news article and a few pictures and graphics. We can use the Internet to let readers look over our shoulders and check out the raw documentation and data and videos for themselves. One of the most creative things the Sun did was make it incredibly easy for readers to offer feedback:

When the stories started running, the paper’s phones rang off the hook. Rather than let the calls fall into the digital abyss, the team edited some and provide a sampling of the public’s reaction. They also posted reader reaction to the website, allowing people to share their personal experiences with Vegas-area hospitals.

Marshall Allen invited readers to share their stories using an easy online form.

Because of these storytelling techniques, the project was impossible to ignore. It could prompt change — and save lives.

Garage collapse at University Hospital on Dipity.

A collection of public records, videos, news coverage and other resources about the garage at University Hospital that collapsed on Feb. 14. Two workers were injured in the accident — one critically.

After the Express-News and the Texas Tribune collaborated last month on a story about concealed handgun permits, Brandi, Matt and I were jazzed about the results and started talking about what to work on next. Here’s what we came up with: An analysis of nearly 5,000 vehicle-pursuit reports kept by the Texas Department of Public Safety.

Until recently, I had no idea this DPS database existed. But I stumbled across it a few months earlier when I was working on this article about pursuits in San Antonio. SAPD keeps a database packed with details about each chase — the weather and road conditions, the pursuit speeds and durations, the injuries and fatalities. Since SAPD had this data, I figured other law enforcement agencies in Texas probably kept similar records. I asked around and sure enough, DPS was one of the agencies that collects details about pursuits.

Why is that a big deal? Well, when you find a previously unknown database with information about an important public safety issue and analyze those digital records, you’ll probably discover fresh, interesting information for your readers. Public databases empower journalists to do their own research and find surprising answers.

Brandi asked for a copy of the data and we received it from DPS with little trouble. It was a big spreadsheet documenting nearly 5,000 pursuits from 2005 to July 2010.

One detail jumped out at us: Hidalgo County, by far, had the most pursuits over the past five years — 656. Several other border counties also ranked high, suggesting smugglers were often fleeing DPS troopers. The database told us all kinds of things about these pursuits — how often people were injured, how often motorists escaped, and how they got away.

When reporters dive into data-heavy topics, it’s important to find the real people behind the numbers. We asked DPS early in the reporting process to go on a ride-along with a trooper in Hidalgo County. Brandi and photographer Callie Richmond visited McAllen and went on a ride along with DPS Trooper Johnny Hernandez. Their experience became the lede of our story. Brandi had some great interviews with Hernandez and other troopers in Hidalgo County, who openly talked about their continual struggles to catch smugglers from Mexico. The visit provided rich material for photos and an awesome online video that Callie produced.

Brandi wrote a big chunk of the article on the drive back from McAllen. We finished writing and editing the story in a Google Document, which really beats sending e-mails back and forth and losing track of differing versions of the story. Google Docs lets you see what each collaborator is adding to the document as they write. It’s like the Big Brother version of Microsoft Word, but less evil. It’s a useful tool for collaborating with people, especially if they work in a different organization in a different city. Plus, Google gives you a chat window in the document, which is nice if you want to mock the typing skills of your colleagues.

Why bother teaming with the Tribune? I blogged earlier about how I’m warming up to the touchy feely trend of collaboration in journalism — how it helps overworked reporters tackle stories, and broadens their reach with a wider audience when the final product is published. When our story ran Sunday, it was published in the Express-News, the Texas Tribune, the Houston Chronicle and the New York Times.

The collaboration also helped us post online goodies for readers hungry for more information. Matt Stiles made an interactive county map of Texas. I used DocumentCloud to post this annotated copy of a pursuit report that offered context from the pursuit data. Callie’s YouTube video was a very cool mini-documentary that explained the issue. We also posted the data online, allowing readers to learn about pursuits in their own counties.

There were some interesting reactions to the story. Scott Henson at Grits for Breakfast was surprised so many suspects got away: “I would not have guessed that the number of chases ending with the suspect successfully eluding troopers on foot would have been so high, nor that the proportion who stop and surrender would be so low.”

KXXV TV localized the story by looking at the high number of pursuits in McLennan County.

That’s the great thing about news stories based on public data — people can take the information you found, talk about it, and look at the data themselves.

Google unveiled a free tool for journalists who are interested in analyzing public data. Google Refine is a “power tool for working with messy data.” It helps import information and clean up data-entry problems that lurk in many government databases.

It’s open to everyone but it looks like Google created this tool with an eye on computer-assisted reporting. Google’s introductory video touts “Dollars for Docs,” a data-driven story by ProPublica that showed how drug companies paid doctors to promote their products.

Analyzing databases is a niche skill in newsrooms. Not all reporters are comfortable doing queries in Microsoft Access or sifting through thousands of computerized records, but those skills can really empower reporters who are trying to make sense of a complicated world. Columbia Journalism Review published a great profile of Daniel Gilbert, a reporter for the Bristol Herald Courier who came across a potential blockbuster of a story about unpaid royalties from mineral rights. But the issue was so complex he didn’t know how to unlock it.

His editor persuaded the newspaper’s publisher to pay for Gilbert to attend a database boot camp at Investigative Reporters and Editors, and Gilbert learned skills that helped him piece together the gas royalties puzzle. The result: “Underfoot, out of reach“, a series of stories that showed how millions of dollars owed to landowners had been tied up in an “an opaque state-run escrow fund, where it has accumulated with scant oversight for nearly 20 years.” Gilbert won the Pulitzer Prize.

I haven’t played around with Google Refine yet, but I hope it encourages more journalists to take the plunge into computer-assisted reporting. There are some amazing, data-driven stories to be told out there. We just need more people to tell them.

(h/t: Jennifer Peebles)

Finley checked it out and discovered Gunn — a Yale-educated surgeon — had robbed a bank in Austin.

“I’ve been watching doctors do lots of bizarre things for many years, but robbing a bank was new,” Finley told me. “It seemed like a very, very strange and tragic thing.”

The spark of curiosity about Gunn led to weeks of reporting by Finley, who talked to dozens of people and dug up public documents to piece together a story about the little-known doctor. Some of the best news stories are born this way: Simply asking, “Why?”

“To me, it’s the perfect narrative,” Finley said. “Why would a well educated surgeon rob a bank?”

Finley is a skinny, graying veteran of the newsroom best known for his deadpan wisecracks and his gift for writing about complicated topics. To really understand Gunn’s story, Finley read every public record he could get his hands on. At one point, he flew to Kentucky, where Gunn had once worked, to dig up court records. He found a medical consultant’s report that described Gunn’s track record as a doctor. There was also a bankruptcy case in Texas and other documents Finley obtained at the University of Texas Health Science Center at San Antonio.

Finley

But it took a lot of work to get people to open up.

“Almost nobody wanted to talk about this guy,” Finley said. Most potential sources were afraid of Gunn’s temper.

But the weeks of reporting paid off. To me, this is why journalism is so cool — you get paid to find stuff out, satisfy your curiosity, and learn something interesting about the world that no one else knows.

And then you get to share it on the front page of the Sunday paper with thousands of your closest friends.

After Reporter Karisa King began writing about the complicated world of tax breaks for housing developers — and how those incentives are being abused — tipsters told her to check out state Rep. Jose Menendez.

Karisa did. And what she found out was published on the front page of last Sunday’s San Antonio Express-News:

After the development firm NRP Group LLC lost its second bid for tax credits to finance an affordable-housing project on the city’s West Side, an influential ally intervened in the company’s cause.

State Rep. Jose Menendez took the lectern at the Texas Department of Housing and Community Affairs and urged board members to fund the San Juan Square II project, a 144-unit apartment complex that would replace blighted public housing. …

What Menendez did not tell the board at the meeting was that the development represented something else: a financial boon for the company he works for, Stewart Title, which had received $91,000 for issuing title insurance on the project’s first stage, and landed nearly all of NRP’s business on affordable-housing deals.

Payouts from the San Juan developments were among about $1.8 million paid to Stewart Title from NRP housing deals since 2003, records show.

Since joining the Legislature in 2000, Menendez has been one of the most outspoken supporters of NRP and other developers in the affordable-housing sector.

At the same time, the San Antonio Democrat has ascended the ranks of Stewart Title to become vice president for commercial development in the company’s national division.

Karisa said she spent six weeks working on the story about Menendez. It was easy to confirm that he worked for Stewart Title. But his ties to the company raised a hard-to-answer question: How much money did Stewart Title make from the housing deals? That’s not something you can answer by Googling it.

Sometimes journalism is simply the act of quantifying something. You might know the broad outlines of a story very early in the reporting process, but you have to figure out how to fill in the gaps.

If you’ve ever bought a house, you know real-estate transactions churn out tons of paperwork. Normally most of those records are private. But because tax breaks were involved in the housing deals Karisa was looking at, the real estate records were considered public information, open to anyone who asked.

Karisa found the fees paid to Stewart Title by driving to Austin and reading the records for housing projects that receive tax breaks, which are filed at the Texas Department of Housing and Community Affairs in Austin. “I spent two days just going through boxes and boxes of documents,” Karisa said.

As she read through the files, Karisa typed key information such as the title fees into a simple Excel spreadsheet. After days of work, she was able to add up the fees for each housing project: A grand total of $1.8 million in title fees were paid to Stewart Title.

What did Mendendez have to say about that? Check out the whole story, it’s a great read.

Some readers — and government officials — wonder why journalists are so nosy and make such a big deal about getting access to government records. Sure, transparency matters. But why make such a big fuss if an agency wants to withhold e-mails or something. Who cares?

Here are five shining examples of why this pesky-open government thing matters.

Last week, the Freedom of Information Foundation of Texas held its annual conference in Austin and announced the winners of the Gavel Awards, which go to journalists who produced stories that shed light on the legal system. A common thread runs through all these stories: They relied extensively on public documents, and uncovered important, previously unknown problems and issues in the community.

So if you think public information isn’t really that big a deal, check out the winning stories:

Somebody explain to me again why public information doesn’t matter.

Construction workers on the River Walk's Mission Reach

Our latest story about the stimulus is about how much federal money is flowing to Bexar County, what kind of projects are being funded, and what will the lasting impact be?

Stimulus money is fixing headstones at Fort Sam Houston National Cemetery, building new playgrounds, painting buildings at Lackland AFB, paying for 50 new police officers and reshaping the San Antonio River.

It’s funding high-profile projects that will benefit future generations — and paying for obscure work that hardly will be noticed.

Sometimes, it feels like the biggest beneficiaries of the Recovery Act are companies that make the outlandishly sized checks for ribbon-cuttings, where politicians frequently take credit for stimulus projects.

But behind the photo ops are a large number of companies, government agencies, and nonprofit organizations that were awarded 775 grants and contracts in Bexar County worth more than $850 million, according to spending reports released last week by the Recovery Accountability and Transparency Board. Another $60 million in stimulus money is being loaned to local businesses.

We’ve been spending a few months examining the local impact of the Recovery Act — past stories are here and here. I’ve also been bookmarking useful resources through Diigo — feel free to check out my real-time list of handy websites.

For the latest story, we mostly relied on data you can download directly from Recovery.gov, the website of the Recovery Board. The data doesn’t have a “county” category, but you can match the zip code of each award with the zip codes of your county. If you’re simply interested in seeing what kind of stimulus projects are being funded in your county or neighborhood, the Recovery Board offers an interactive map that lets you drill down to the street level. Each stimulus project shows up as a dot — click on it to learn more details.